All exchanges and returns require a Return Material Authorization (RMA) number. Items returned without prior approval and a RMA number will be refused. Please call our Toll Free number, 877-489-1992, for your RMA number and specific return instructions. Once a RMA has been issued you must carefully follow the instructions below to ensure acceptance of the return by RY Projectors. Our seven-day return program means you may return your purchase, excluding special orders and/or non-stock products, to us should you be dissatisfied with your purchase within seven (7) days of receipt of the product, receipt is the date provided by the carrier as proof of delivery, or the date of the signed delivery receipt for your product.
You must return the item(s) to us by 2nd day freight, insured for full value, with original packaging, documentation, blank warranty card, original UPC codes on the manufacturer boxes and all manuals and accessories.
- If your projector has less than four (4) hours on the lamp, then you will not be charged a restocking fee.
- If your projector has four (4) to ten (10) hours on the lamp, and/or evidence of excessive wear and tear, you will be refunded your purchase price less a low 15% restocking fee.
- If your projector has greater than ten (10) hours on the lamp, you may not return the projector for credit or exchange. Instead the projector may be repaired under warranty according to manufacturer guidelines.
Freight charges, for delivery and return, and related insurance charges, will not be refunded or credited. All returned items are subject to the criteria stated below in the section "Condition of Returned Items."
No return will be accepted and no refund made on any product seven (7) days after receipt. All accessories are subject to a 15% restock fee.
We are unable to accept returns on lamps that have been opened or used. Special order or customized items may not be returned. Special order products include but are not limited to: non-portable screens, custom cases, cables, ceiling mount kits and other non-stock items. We will advise you at the time of purchase if any item(s) in your order fall within this category.
Defective Product
In the case of a defective product(s), no charges will apply. However, we must be notified within 30 days of your invoice date if there are any problems with any item(s) upon receipt. Defective merchandise will be repaired and returned, or exchanged for the same make and model, or for a product of equal value as allowed by the product manufacturer's policies.
Unauthorized Returns are returns that do not meet the criteria above. RY Projectors will refuse unauthorized returns.
